Monday, February 18, 2008

Nordstrom Refunds Customer's Tires Purchase

Miami Herald
18 February 2008

Nordstrom president discusses Florida market


One of the most legendary Nordstrom customer stories is the one about the man in Alaska who brought in a year-old set of tires because he wasn't happy with how they stood up to the winter weather. The store clerk gladly took them back and refunded his money.

But wait, Nordstrom doesn't sell tires, so why would they do that? Nordstrom had taken over the chain where the man bought the tires and converted the former auto-parts store into a department store.

While it sounds more like urban legend, President Blake Nordstrom promises it's really a true story. [...]